Terms & Conditions

Effective Date: March, 2026
Last Updated: June 2026

1. INTRODUCTION

This Terms and Conditions Agreement (“Agreement”) governs the professional relationship between Web Dream Agency (“we,” “us,” or “our”) and any individual or organization (“Client”) engaging our services.

By requesting a quote, signing a proposal, making a payment, or otherwise engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of this Agreement, you must not proceed with our services.

2. SERVICES

Web Dream Agency provides, but is not limited to, the following services:

WordPress Website Design & Development
Custom Web Design & Front-End Development
UI/UX Design & Interactive Prototyping
Search Engine Optimization (SEO)
Website Speed Optimization & Performance Enhancement
Website Maintenance & Security Management
Landing Pages & Sales Funnel Development
Domain & Hosting Setup
Digital Consulting Services

Note: Only services explicitly mentioned in the approved proposal are included. Any additional work must be agreed upon in writing.

3. PAYMENTS & PRICING

3.1 Payment Structure

50% advance payment (required to initiate the project)
50% final payment (due before delivery or launch)

Work will commence only after confirmation of the advance payment.

3.2 Payment Methods

Fasset / Payoneer / Tavau / Wise
Bank Transfer (Local & আন্তর্জাতিক)
Credit/Debit Card
BKash / Nagod / Rocket / Upay

3.3 Pricing & Quotations

Prices are quoted in BDT and/or USD
Quotations remain valid for 30 days
Additional features or scope changes will result in revised pricing

3.4 Refund Policy

All payments are non-refundable once the project has started.
If the project is canceled mid-way:

The advance payment will not be refunded
Completed work may be billed proportionally

4. PROJECT TIMELINE & DELIVERY

4.1 Timeline Commitment

Timelines begin after advance payment confirmation
We strive to meet agreed deadlines under normal conditions
Timelines may be adjusted due to unforeseen technical issues

4.2 Client-Caused Delays

Delays caused by the Client (e.g., late content, lack of communication, scope changes) will automatically extend delivery timelines without penalty to Web Dream Agency.

If delays exceed 14 consecutive days, the project may be paused and rescheduled.

5. CLIENT RESPONSIBILITIES

5.1 Content & Assets

The Client must:

Provide all required content (text, images, videos, branding materials) on time
Ensure all materials are high-quality and properly formatted
Provide necessary access credentials for hosting, domain, or third-party services

5.2 Communication

Assign a single point of contact
Respond within 48–72 business hours
Avoid conflicting instructions from multiple stakeholders

5.3 Legal Responsibility

The Client confirms that all provided content is legally owned or licensed.
Web Dream Agency is not liable for any copyright or trademark violations.

6. REVISIONS POLICY

Each project includes 2–3 revision rounds (as per proposal)
A revision includes minor adjustments only (text, color, layout tweaks)

Not Included:

Full redesigns
New pages or features
Major structural changes
Scope expansion

Additional revisions will be billed at our standard rate.

Important:

Revisions must be submitted as a single consolidated list per round
Requests must be made within 30 days of delivery
Unused revisions will expire

7. OWNERSHIP & INTELLECTUAL PROPERTY

7.1 Ownership Transfer

Full ownership is transferred only after 100% payment is completed.
Until then, all rights remain with Web Dream Agency.

7.2 Client Ownership Includes:

Website design
Custom code
Source files
Project deliverables

7.3 Third-Party Assets

Plugins, themes, fonts, and stock assets remain under their respective licenses.
The Client is responsible for renewals and compliance.

7.4 Portfolio Rights

We reserve the right to showcase completed work unless confidentiality is requested in writing.

8. POST-LAUNCH SUPPORT

8.1 Free Support

7–14 days of complimentary support for bug fixes

8.2 Exclusions

Free support does NOT cover:

Client-made changes
Third-party conflicts
Hosting/server issues
Security breaches
Data loss
New features or updates

8.3 Maintenance

Ongoing support requires a separate Monthly Maintenance Agreement.

9. DATA PROTECTION & PRIVACY

We take reasonable measures to protect your data through:

Secure storage
Restricted access
Encrypted communication

Clients are responsible for maintaining a legally compliant Privacy Policy on their website.

10. LIMITATION OF LIABILITY

Web Dream Agency shall not be held liable for:

Loss of revenue or business
Data loss or downtime
Security breaches caused by third parties
Search engine ranking fluctuations
Issues after project handover

Maximum Liability:
Our total liability is limited to the amount paid for the specific project.

We do not guarantee:

Specific SEO rankings
Traffic results
Conversion rates
100% uptime

11. DISPUTE RESOLUTION

This Agreement is governed by the laws of Bangladesh.

Disputes will be resolved through:

Good faith negotiation
Mediation
Legal proceedings in Bangladesh courts (if necessary)

12. CHANGES TO TERMS

We reserve the right to update these Terms at any time.
Updated versions will be published with a revised date.

Continued use of our services indicates acceptance of updated terms.

13. CONTACT INFORMATION

Email: webdreamagency@gmail.com
Phone: +8801789872572
Location: Jessore, Bangladesh